Payment Policy

Welcome to Silver Birch Tours. We are committed to providing a secure and seamless shopping experience for our customers in France. All transactions on our website are protected with SSL (Secure Socket Layer) encryption to ensure your personal and financial information remains private.

1. Accepted Payment Methods

We offer a variety of convenient and secure payment options. You can complete your purchase using:

  • Digital Wallets: Google Pay, Shop Pay, Apple Pay, and PayPal.

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay.

2. Payment Security

Your security is our top priority. Silver Birch Tours does not store your credit card or payment details on our servers. All payments are processed through PCI-compliant gateways (such as Shopify Payments or PayPal), ensuring the highest level of encryption and security standards.

3. Currency and Pricing

  • Currency: All transactions are processed in Euro (€).

  • Taxes: All prices listed on our website are inclusive of applicable VAT for customers in France. The final price shown at checkout is the total amount you will pay.

4. Billing Terms & Conditions

  • Payment Timing: Your payment method will be charged immediately upon order confirmation.

  • Order Cut-Off: Our daily order cut-off time is 2:00 PM (CET, GMT+01). Orders placed after this time will begin processing the following business day.

  • No Hidden Fees: We do not charge any additional transaction fees, handling fees, or restocking fees. The price you see at checkout is final.

5. Order Verification

To protect our customers, some orders may be subject to a standard payment verification process. If we require additional information, our team will reach out to you within our standard response time.

6. Customer Support

If you have any questions regarding a transaction or encounter any payment issues, please contact our support team:

Store Name: Silver Birch Tours
Address: 1 Avenue Malherbe, 14150 Ouistreham, France.
Phone: +33249010264
Email: service@silverbirchtours.com

Business Hours: 
Monday – Friday
9:00 AM – 5:00 PM (CET, GMT+01)

Order Cut-Off Time:
2:00 PM (CET, GMT+01)

Response Time:
We aim to respond to all inquiries within 24 hours during business days.